Why didn’t I get an email?

In almost all cases, there is one of three reasons

• Often, the sender is not recognised by your email client. Check your spam / junk folder in case it has been automatically moved there.
• Sometimes, the email has gone to a different address. If you have just filled in the registration or forgotten password form, double check what is in the “email” box. That is where the email will be sent to.
• Last, if there’s no account matching that email address, for security reasons, no email is sent.
  Hint: Has your email changed? (e.g., after a name change or company update) the system may have the old one.